1. Purpose
This policy explains how users may request deletion of personal information associated with ACZ Digital and ACZ WhatsApp AI.
2. Who Can Request Deletion?
- An adult student who owns the account.
- A parent or legal guardian on behalf of a student below 18.
- An authorised representative where legally permitted.
ACZ may request reasonable information to verify the identity and authority of the requester.
3. How to Submit a Request
Send an email to ashish@arorachemzone.com with the subject line Request for Account and Data Deletion – ACZ.
Please include the student's full name, ACZ roll number if available, registered mobile number or email address, parent or guardian details where applicable, and a clear request for deletion of the account or personal information.
Do not send passwords, OTPs, UPI PINs or other confidential credentials.
4. Verification of Requests
ACZ may verify the identity of the requester before processing a deletion request. For students below 18, ACZ may require verification of the parent or legal guardian's identity and authority. ACZ may contact the registered email address or mobile number for verification.
5. What Information May Be Deleted?
Depending on the request, applicable law and operational requirements, ACZ may delete or anonymise student or parent account information, contact information, login and profile information, WhatsApp communication records held by ACZ, and other personal information that is no longer required. Where appropriate, an account may be deactivated before deletion is completed.
6. Information That May Need to Be Retained
Some information may need to be retained after an account closure or deletion request. This may include financial and accounting records, payment and transaction records, records required by law, information necessary to resolve disputes or enforce legal rights, and records required for legitimate institutional or administrative purposes where permitted by law. Where information must be retained, ACZ will seek to limit its use to the purpose for which retention is necessary.
7. Processing of Requests
- ACZ acknowledges receipt of the request.
- ACZ verifies the identity and authority of the requester.
- ACZ reviews the information and applicable retention requirements.
- ACZ deletes or anonymises information where appropriate and legally permissible.
- ACZ informs the requester of the outcome.
Requests will be handled within the time limits required by applicable law.
8. WhatsApp and Third-Party Services
Deleting information held by ACZ does not automatically delete messages or records held independently by WhatsApp, Meta, payment providers or other third-party services. Users may also need to exercise their rights directly with those providers.
9. Withdrawal of Consent
Where personal information is processed based on consent, users or their authorised representatives may request withdrawal of consent by emailing ashish@arorachemzone.com. Withdrawal may affect ACZ's ability to continue providing certain digital services.
10. Contact Information
Arora's Chemistry Zone
508, Shivalik Shilp-2, Opposite ITC Narmada Hotel, Satellite, Ahmedabad – 380015, Gujarat, India.
Email: ashish@arorachemzone.com